All about information you need before purchased our products

Help and Support

Phone Support

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Email Support

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Finance Support

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Shipping Support

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Orders are shipped Monday through Friday, excluding UK public holidays. Any orders placed on Saturday or Sunday will be shipped the following week.

Orders are despatched within 5 working days after payment confirmation. Typically, UK and EU orders take between 24-72 hours after dispatch. For US orders ground service is used and can take up to 7-10 working days depending on the delivery address.

Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of us. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder’s credit/debit card.

Delivery delays due to service interruptions or inclement weather conditions are not the responsibility of Olla or the carrier.

Currently, from our website we only ships to addresses within the EU member states and the USA mainland addresses only (excluding New Jersey and Alaska).

UK – £5.50 (GBP) to any single address.
EU member states – £13.50 (GBP) to any single address
USA – Charges vary according to weight and delivery state.
Other destinations – Delivery charges on request

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